REDCap (Research Electronic Data Capture) is a secure web application for building and managing online surveys and databases. We have enabled Duo Two Factor Authentication for this service. If you are looking for A&M’s Duo service for NetID, information is available from TAMU IT.

Learn more about the TAMHSC REDCap service.

To use Duo with REDCap

1. Log into redcap.tamhsc.edu from your web browser.

2. You will be presented with a two-step verification screen. Click on the Duo option.

3. Provide your phone number when prompted and select Continue.

4. Verify the number was entered correctly by clicking the check box, then select Continue.

5. Select Mobile phone for the device you want to enroll.

6. Select the option corresponding to your cell phone manufacturer – iPhone, Android, Blackberry, Windows Phone, or Other – and select Continue.

7. From your phone’s app store, search for the “Duo Mobile” app, install it, select the “I have Duo Mobile installed” option, and select Continue.

8. For some phones, a QR bar code will be shown. Follow the instructions for your phone to scan it, then select Continue.

9. You should see the “Device successfully enrolled.” screen. Select Done to complete the process.

10. Return to the redcap.tamhsc.edu login screen and enter your credentials. Select Duo Push for your two-step choice. You should see a notification that a login request has been pushed to your device.

11. On your cell phone, you should see a window indicating a login request for Redcap. Select the Approve option.

12. You should now be logged into your redcap.tamhsc.edu account.

What can you do with Team Drives?

Google Team Drives are shared spaces where teams can easily store, search, and access their files anywhere, from any device.

Unlike files in My Drive, files in Team Drive belong to your team instead of an individual. Even if a staff of faculty member leaves the HSC, the files stay exactly where they are so your team can continue to share information and get work done.

Note: Team Drives is not a secure storage solution. Please see TAMHSC Cloud for a HIPAA and FERPA compliant cloud storage solution.

Set up a Team Drive

Get started with Team Drives by setting up a Team Drive and adding members.

How to Create a Team Drive

1. Open Drive and ensure you are logged in with your TAMHSC Google Apps account.
2. In the left navigation, click Team Drives.
3. At top, click New.
4. Enter a name.
5. Click Create.

Add members and set permissions

When you add new members, they’re given full access to upload, edit, and delete files, as well as to invite other members. You can, however, change member permissions to meet the needs of your team. The different access settings are:

• Full access
• Edit access
• Comment access
• View access

To add members and set permissions, you need full access permission.

1. In the left navigation, click a Team Drive.
2. At the top, under the Team Drive name, click Add Members.
3. Add names or email addresses.
4. (Optional) To change the permission from Full access, next to Full, click the Down arrow  and choose a new permission.
5. (Optional) Enter a message.
6. (Optional) If you don’t want to send notifications, select Skip sending notifications.
7. Choose an option:
   1. Click Send to send notifications.
   2. Click Add if you don’t want to send notifications.

Change member permissions

1. In the left navigation, click a Team Drive.
2. At the top, next to the Team Drive name, click the Down arrow  > Manage members.
3. Next to a member’s name, click the Down arrow  and select a new permission.
4. Click Done.

Remove members

1. In the left navigation, click a Team Drive.
2. At the top, next to the Team Drive name, click the Down arrow  > Manage members.
3. Next to a member’s name, click the Down arrow  and select Remove member.
4. Click Done.

Note: If you remove someone from a Team Drive, they might still have access to files shared in other ways, such as files shared with a direct link, or through group sharing.

Add files and folders

Now, to add some files to your Team Drive.

Create folders

1. In the left navigation, click a Team Drive or existing folder.
2. Click New > New folder.
3. Enter a folder name.
4. Click Create.

Note: To move folders, contact the Help Desk at 800-799-7472 or helpdesk@tamhsc.edu.

Upload an existing folder from your computer:

1. In the left navigation, click a Team Drive folder.
2. On your computer, drag an existing folder into a Team Drive. Or, click New > Folder upload. Navigate to the folder and open it.

Add and open files

To add files to a Team Drive, you need at least edit access permission. Any files you add are owned by the team. If you leave the Team Drive, your files remain.

1. In the left navigation, click a Team Drive folder.
2. Drag an existing file to upload it from your computer. Or, click Newand choose an option:
   1. To create a file, select the file type you want to create, such as Google Docs.
   2. To upload a file, select File upload. Navigate to the file and open it.
3. Double-click a file to open it.

Organize files

After you’ve added files, you can star important files, move files, and delete files.

Star important files

Flag important files or folders to find them quickly later. Just right-click a file or folder and select Add star. To see all your starred files and folders, in the left sidebar, click Starred.

Move files

You can move any file you own into a Team Drive, whether it’s from another Drive location, or from your computer or mobile device.

To move files between Team Drives or from My Drive into a Team Drive, drag the files into the destination Team Drive folder.

Notes:

1. To move files between Team Drives, you must have full access to the original Team Drive and at least edit access to the destination Team Drive.
2. If someone else owns the file, you need to ask them to move it.
3. To move folders, contact the Help Desk at 800-799-7472 or helpdesk@tamhsc.edu.

Delete or restore files

Click the file you want to delete and at the top right, click Trash .This deletes the file for everyone. If someone accidentally deletes a file, you can restore it.

Restore a file:

1. In the left navigation, click a Team Drive.
2. At top, next to the Team Drive name, click the Down arrow  > View trash.
3. Click a file and click Restore .

Search for files

Find a file in a specific Team Drive:

1. In Search, click the Down arrow.
2. Next to Location, click Anywhere.
3. Double-click Team Drives and select a particular team drive.
4. Click Select.
5. (Optional) Enter additional search options, such as the file type or date the file was modified.
6. Click Search.

Share and collaborate

Any files you put in Team Drives are automatically shared with members of the Team Drive. However, you can also share Team Drive files with anyone else in the HSC even if they are not members of the Team Drive.

Share files

Just like in “My Drive”, there are different ways to share files with other people. To share files, you need at least edit access to the files.

Share files with individuals or groups:

1. Click a file to share.
2. Click Share.
3. Add names, email addresses, or Google Groups.
4. (Optional) To change the permission from edit, click the Down arrow  and choose another permission.
5. (Optional) Add a message.
6. Click Send.

If you set permissions to view or comment, you can prevent people from downloading, printing, and copying shared files.

Email a link:

1. Click a file to share.
2. Click Share.
3. Click Who has access.
4. Next to Link sharing off, click the Down arrow .
5. Next to the URL, click Copy. The link is now on your clipboard.
6. Click Done.
7. Paste the link into an email.

Share a link:

1. Click a file to share.
2. Click Share .
3. Click Who has access.
4. Next to Link sharing off, click the Down arrow .
5. Turn Link Sharing on.
6. Click the Down arrow  and choose a permission.
7. (Optional) To allow sharing outside the HSC, click Allow external access.
8. (Optional) To make the document searchable in Drive, click Findable in search results.
9. Click Done.

Anyone who gets the link can access the file.

Unshare files

1. Click a file to unshare.
2. Click Share.
3. Click Who has access.
4. Turn Link Sharing off.
5. Click Done.

Unshare files with individuals:

1. Click a file to unshare.
2. Click Share.
3. Click Who has access.
4. Next to the person, click the Down arrow  > Remove.

Note: If the file you unshared is still shared with a group that includes the person, they can still access the file.

If you have any questions about using Google Team Drives, please contact the OIT Help Desk at 800-799-7472 or helpdesk@tamhsc.edu.

To Connect to HSC resources through VPN you have to register and enroll in TAMHSC Duo Identity.  You will not be able to access VPN from the web client or AnyConnect client untiled enrolled.

Enrolling in DUO for VPN access

• Prior to enrollment, it is recommended to download the mobile app.

• Navigate to https://vpn.tamhsc.edu; For the Group choose one of the below options.
  • HSC_All_Traffic
  • HSC_Only_Traffic
• Enter your HSC username and password.

• Next start your enrollment process, select Start setup

• Select Mobile Phone

• Enter your mobile phone number and select Continue

• If you already have the Duo app installed click I have Duo Mobile installed

• Follow the onscreen instructions to register your phone.

• Verify your setup. Select Text me and enter your 6-digit code.
• Once you enter your six digit code select Verify and then Continue

• Finalize your settings, select your preference when you log in.
• Next Continue to Login

If you do not have the Cisco VPN AnyConnect VPN Client after registering, you will be prompted to download.

After enrollment when using the Cisco AnyConnect client there is a new text box enabled for DUO purposes.

Connect To: https://vpn.tamhsc.edu
Group: HSC User HSC_All_Traffic HSC_Only_Traffic

Username: HSC Username
Password:  HSC Password

Second Password:

• For the second password you have the following options
  • Type push in the text box to receive a push to your DUO app on your phone
  • To receive a phone call type phone
  • Or from your mobile device generate a code and type in the code

We are working to sort pages based on who would be interested in this information. To do this we have added an element to all folders. From this point on all folders created will have these options by default. However, the folders that have already been created will have to have this categorization done manually.

Please follow these steps to tag your folders for the appropriate audience:

Step 1

Right click on the folder you would like to edit.

Step 2

Click edit

Step 3

In the navigation that appears click on the properties tab at the top of the page. It is the icon that looks like a gear.

Step 4

Click on the Metadata set that says HSC Standard

Step 5

Under browse click on Folder then click Choose

step 6

Click on the metadata tab at the top of the page and check the boxes of the audience that would be interested in this folders information.

Privileged (administrator) accounts represent a large security vulnerability that many organizations, including the Texas A&M University Health Science Center, face today. In the hands of an external attacker or malicious employee, privileged accounts could allow attackers to disable security controls, steal confidential information or PHI, commit financial fraud, and disrupt daily operations.

With this growing threat, TAMHSC needs to put controls in place to proactively protect against, detect, and respond to in-progress cyber attacks before they strike vital systems and compromise sensitive data. To help solve this problem, OIT has launched CyberArk Endpoint Privilege Manager which will allow OIT to remove administrative rights from computers across the Health Science Center, while allowing continued access to all your normal software and resources. This article will provide information to guide you through using this new software and describe what to do if you encounter a dialog box from the software.

Printing from the wireless network on a personal laptop (WebPrint)

The WebPrint system allows students to print to the printers at the HSC from their own laptops, tablets and smart phones without installing drivers. It works by offering a facility to upload documents in formats such as PDF etc. using a standard web browser. You access WebPrint from the print system at http://papercut.ad.tamhsc.edu.

Documents that are sent through this system will remain available for release for up to 2 full hours. This allows you to print from anywhere (even your house) and pick up the documents when you arrive to the campus.

The system can print documents that have the following file formats:

If you have a format other than these, you can print the file to a PDF first, and then print that PDF. PDF printers are available for download from several websites such as PDF Creator. Printing from any application using the normal print function produces a PDF document that you can upload using this system.

To print a document:

1. Open your browser to http://papercut.ad.tamhsc.edu/user and log in using your HSC username and password. Select the Web Print link in the navigation menu.
2. The front page contains a list of your active and recently submitted Web Print jobs. At first the list is blank. Later the list shows the status of submitted jobs.

3. Click Submit a Job to start the Web Print wizard.

4. The first step of the Web Print wizard is selecting a printer where your job will be printed. Most jobs will use “Papercut Duplex”. This will allow you to pick up your print job at any multi-function printer at the HSC, and will print double-sided to save paper. If you require single-sided print, select “Papercut Single-Sided”.

5. Next, select the number of copies to print.
   

6. The final step in the WebPrint wizard is to upload a document to print. This page lists the applications and associated file extensions that are supported. OIT is working to add support for other file types (like PPT and DOC).
   
7. Once you have selected a document and clicked Upload & Complete, the file uploads to the server.

8. Once the document upload is complete you are returned to the front WebPrint page. The table now displays the status of your job. Jobs can be queued and printed at your leisure. The status changes to indicate the progress of the job from rendering to printing, and job details such as cost and number of pages is populated when known. You can stay at this page to track the status of the job or navigate away or close the browser. The job will not be affected.
   

9. Once you’ve queued your jobs, go to any Papercut printer (usually in or around the computer lab or library) and you can release your job by following the process here.

Representatives from the colleges will sometimes need to make adjustments to student account balances. This function is only for managers of this system. If you require a balance adjustment or refund for a failed print job, please speak with the Librarian or your Student Services department.

How to Adjust a User Balance using the Papercut Web Portal

1. Login to the admin web portal for Papercut at http://papercut.ad.tamhsc.edu/admin
   
2. Click on Users on the left navigation and search for the account you need to make an adjustment on.
3. Click on the user name and you will  be taken to the account details page
   
4. Click the link that reads “adjust” to make changes to the user balance
5. Enter the amount of the adjustment that you need to make. Note – To remove money from the account, use a negative number.
   
6. Hit Apply to save the adjustment.

What is a NetID?

Your NetID is a username you will use to log in to a variety of TAMU systems and services across campus. This username is completely separate from your TAMHSC login and will only be used when accessing TAMU resources like Gateway or the Software Store.

Faculty and Staff will need to claim their NetID upon employment with the HSC, and configure email forwarding to ensure they receive important emails from the Office of the President and other TAMU-wide communications. This page will walk you through the process of claiming your NetID and configuring forwarding to your HSC email.

How do I claim a NetID?

To claim a NetID, visit https://gateway.tamu.edu and click the link to “Claim Your NetID”. Enter your UIN and other personal information when prompted to confirm your identity.

When you have completed the setup process, login at https://gateway.tamu.edu to view your profile.

How do I configure forwarding from my @tamu.edu email address?

To ensure that you receive TAMU communications and alerts, you will need to login to Gateway and configure e-mail forwarding.

1. First, login to Gateway.
2. Once you are logged into the system, click “Email Settings”.
3. On the Email Settings page, you will see a heading for “Email Forwarding” – click the “edit” button.
4. Click on the radio button marked “forwarded to” and enter your full TAMHSC email address.
   
5. Hit Save!

Once that has saved, all emails sent to yournetID@tamu.edu will be forwarded to your TAMHSC email account.

Additionally, from this portal you can also sign up for some general-interest mailing lists as well. To sign up click on “Email Subscriptions” and check the box next to the lists you’d like to sign up for.

Getting Started – Setup Duo Two-Factor Authentication

Duo prompts you to enroll when you log into HSC resources such as VPN, server, and web applications such as SSO, REDcap, and Syncplicity. 

Supported Browsers: Chrome, Firefox, Safari, Internet Explorer 8 or later, and Opera.

1. Welcome Screen

Click Start setup to begin enrolling your device.

2. Choose Your Authentication Device Type

Select the type of device you’d like to enroll and click Continue.

• OIT recommends using a smartphone for the best experience, but you can also enroll a landline telephone, a hardware token, or iOS/Android tablets.

3. Type Your Phone Number

Select your country from the drop-down list and type your phone number.

• Use the number of your smartphone, landline, or cell phone that you’ll have with you when you’re logging in to a Duo-protected service.

• You can enter an extension if you chose “Landline” in the previous step.

Then double-check that you entered it correctly, check the box, and click Continue.

If you’re enrolling a tablet you won’t be prompted to enter a phone number.

4. Choose Platform

Choose your device’s operating system and click continue

5. Install Duo Mobile

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily.

• Without it, you will still be able to log in using a phone call or text message, but for the best experience, OIT recommends that you use Duo Mobile.

After installing the Duo Mobile app, return to the enrollment window and click I have Duo Mobile installed

6. Activate Duo Mobile

Activating the app links, it to your account so you can use it for authentication.

• On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform-specific instructions for your device.

• The Continue button is clickable after you scan the barcode successfully.

• Can’t scan the barcode? Click or, have an activation link emailed to you instead, and follow the instructions.

Related Guides

• Guide to Duo Two-Factor Authentication
• Add or Manage Devices on Duo Two-Factor Authentication
• How to Setup Duo Two-Factor Authentication for Single Sign-On (SSO)
• How to Setup Duo Two-Factor Authentication for REDcap
• How to Setup Duo Two-Factor Authentication for HSC VPN

The Webex desktop application can be installed on your computer for an easier way to log into your Webex meetings.

If you haven’t signed into your Meeting Service Desktop App before, please following the instructions below.

For Windows

1. Launch the Webex Meeting Service Desktop App in the bottom right of the desktop.

2. Log in using your TAMHSC email address.

3. Choose hsc-tamu.webex.com or enter hsc-tamu.webex.com into the site URL if nothing prepopulated.

4. Enter your TAMHSC username and password.

5. Choose the Duo 2 Factor Authentication method you like.

6. Once you get to this window you should be able to enter the Room ID or link and then join your Webex meetings.

For Mac

1. Navigate to the Cisco Webex Meetings app by opening Finder > Applications > Webex > Cisco Webex Meetings.

2. Log in using your TAMHSC email address.

3. Choose hsc-tamu.webex.com or enter hsc-tamu.webex.com into the site URL if nothing prepopulated.

4. Enter your TAMHSC username and password.

5. Choose the Duo 2 Factor Authentication method you like.

6. Once you get to this window you should be able to enter the Room ID or link and then join your Webex meetings.

Overview

Keychain Access is a built-in macOS application that stores passwords, network credentials, certificates, and other sensitive information. When accessing a website, email account, network server, or other password-protected items, you may be given the option to remember or save the password. If you choose to save the password, it’s saved in your Keychain so you don’t have to remember or type your password every time. This data is encrypted and protected with your Mac login password.

Update Keychain Password

After changing your HSC ID password, a prompt may appear when logging into your Mac (pictured below). Because the Keychain is protected by the Mac login password, when that password changes, the Keychain’s credential system must be updated.

1. Click on Update Keychain Password.
2. The prompt asks for your “current” password, but it is referring to the Keychain password rather than your account. Enter your previous password (before the change).

This process will unlock the keychain and re-sync with your current password.

Reset Password Keychain

In some cases, the prompt pictured above may not appear after logging in. When the Keychain password is not updated, or if you’ve accidentally clicked ‘Continue Log In,’ multiple prompts will appear as the Mac attempts to use the stored data within the Keychain. This is caused by the Keychain remaining locked with the previous password.

To manually reset the Keychain:

1. 1. Open the Finder application, which is always the first icon in the Dock.
   2. Click on Go at the top of the screen, then Utilities.
   3. Open the Keychain Access app.

1. Right click (or Control+click) on login from the sidebar and select Change Password for Keychain “login”.
2. A new window will appear, enter your previous password (before the change) and then your new password and select OK to finish.

The option is grayed out in this screenshot because the Keychain password already matches the Mac login password.

Delete Login Keychain

If you do not know your previous password, the previous Keychain must be deleted since it cannot be unlocked. This will remove all previously saved passwords and credentials.

1. Open the Keychain Access application (see above).
2. Click on File from the drop-down menu, then Delete Keychain “login”.

3. Restart your Mac.
4. When you log back in with your new HSC password, a new keychain will automatically be created.

If you have questions or need further assistance, please contact the Help Desk at 800-799-7472 or helpdesk@tamhsc.edu.

When accessing TAMHSC email, Mac users are able to choose between using the built-in Mac Mail client or Microsoft Outlook for Mac. This is generally a personal preference decision, though there are some cases where Outlook is needed, such as accessing a shared mailbox. Configuring the default mail application in macOS primarily controls what software is opened when an email address link is clicked.

Once you’ve decided which mail client works best for you, the steps below describe how to designate the mail client as default.

1. Open a Finder window by clicking the blue Finder icon in the Dock.

   Step 3

2. Select Applications from the sidebar navigation pane to the left. (Alternatively, click Go > Applications)

   Step 4

3. Open the Mac Mail application.
4. Click Mail in the menu bar, then Preferences.
5. In the General tab, the first drop-down (Default email reader) should list both Mac Mail and Microsoft Outlook.
6. Select the preferred mail application.
7. Close the Preferences window, and quit the Mac Mail application to apply the setting.