The IT Network Services Group maintains a robust wireless data network throughout our campuses. This network provides mobile access to the Internet, including computing resources at the HSC and throughout the world. Based on 802.11a/b/g/n technology, the wireless data network is constantly being expanded and improved to meet changing demands.

TAMHSC Guest Wireless Access:
Access TAMHSC Guest Wireless in 3 steps

Wireless Locations
Check the availability of wireless at your location. Note: TAMHSC Wireless is available at all TAMHSC operated buildings. TAMHSC wireless is not available in most shared buildings at the request of building owner(s).

Wireless Configurations

• Mac OS 10.7 / 10.8
• Windows 7
• Windows Vista
• Windows XP

1. Click the Apple and select System Preferences from the drop down menu.                                  

2. A System Preferences window will appear. Select Network from the Internet and Wireless row.

3. When the network window appears perform the following steps in order.

• Click the padlock in the lower left to unlock it using your Computers Login Username and Password if it is not already unlocked.
• Verify that the WiFi status is On. (if not click Turn Wi-Fi On)
• Select tamhsc from the Network Name drop down menu.

4. A window will drop down requesting your TAMHSC Username and Password. Enter it and select Join.                           

5. If this is your first time joining this network you will get an Authentication pop up. Click Continue. 

6. Another window may pop about Certificate Trust Settings. Type your Computers Login Username and Password (not tamhsc credentials) and select Update Settings.

7. If any windows are left open, Apply the settings and close them. You should be joined to the network now.

1. Browse to the Control Panel and select Network and Sharing Center.

2. Select the link to Manage wireless networks.

3. Choose Add to Add a wireless network.

Step 3 Continued
Select Manually Create a Network Profile.

4. For the Network name type tamhsc. Choose WPA2-Enterprise for Security type and AES for Encryption type. Then select Next.

5. Choose Change connection settings.

6. From the Wireless Network Properties select the Security Tab and click Settings.

7. Uncheck Validate server certificate. Then click on Configure…

Step 7 continued
Uncheck the check box that states Automatically use my Windows logon name and password. Click OK and close remaining windows by selecting OK.

8. To finish configuration a dialogue box will open requesting Additional information.

9. Enter your HSC username and password.

For assistance or questions, please contact the Help Desk or call 800-799-7HSC (7472).

1. Go to the Start Menu (Orb), right-click on Network, then select Properties.

2. Select Manage Wireless Networks.

3. Select Add.

4. Select Manually Create a Network Profile.

5. Next, put in tamhsc as the network name, set the security type to WPA2-Enterprise and Encryption to AES.

6. Once you select Next, you will need to select Change connection settings.

7. Under the security tab, make sure Protected EAP (PEAP) is selected and then select Settings.

8. Uncheck Validate Server Certificate. Then select Configure near the bottom of the screen.

9. Uncheck the box to automatically use your Windows logon.

10. Select OK on the previous screens until you get back to this screen. Once here you can select Connect to… and then select the tamhsc wireless network.

11. It will then ask you how to log on. Select Enter/select additional log on information.

12. Type in your HSC Username and password, leaving the Logon domain blank and select OK.

13. Once done you should see this screen and be connected.

For assistance or questions, please contact the Help Desk or call 800-799-7HSC (7472).

1. From the Start menu, choose Control Panel and select “Network Connections”

2. In the Network Connections control panel, Double-Click “New Connection Wizard”.

3. Click the link to view wireless networks in range to open the Wireless Network Connections control panel .

4. Click on “Change Advanced Settings” .

5. In the Wireless Network Connection Properties box, choose the “Wireless Networks” tab and then click the “Add” button near the bottom.

6. In the Wireless Network Properties window, choose the first tab labeled “Association.”

7. In the “Network name (SSID)” field, enter “tamhsc”.

8. For “Network Authentication”, choose “WPA” from the pull-down menu.

9. For “Data encryption”, choose “AES” from the pull-down menu.

10. Make sure there is not a checkmark next to “This is a computer-to-computer (ad hoc) network; wireless access points are not used”.

11. Choose the Authentication tab.

12. For EAP type, choose “Protected EAP (PEAP)” from the pull-down menu.

13. Make sure that neither checkbox below is checked.

14. Click on the Properties box.

15. In the Protected EAP Properties box, uncheck the box next to “validate server certificate.”

16. Make sure to put a checkmark next to “Enable Fast Reconnect.” (You will not be able to connect to the HSC Wireless Network if this is left unchecked.).

17. Click the Configure button.

18. In the EAP MSCHAPv2 Properties box, remove the checkmark next to “Automatically use my Windows logon and password (and domain if any).”

19. Click OK to close the four windows you have open and to automatically save your settings.

20. Your computer should now attempt to automatically connect to the tamhsc network if it is in range.

21. If your settings are correct and the network is available, you should shortly be prompted to enter your credentials.

22. For the user name and password, use your HSC Username and password. Leave the Logon Domain blank.

At this point, you should have a valid IP address and be able to surf the internet normally as you would with a wired Ethernet connection. You do not need to sign out of this network when shutting down your computer or putting it to sleep. When you turn on your computer or wake it from sleep mode, it will attempt to automatically connect to this network. you may be prompted for your logon information to reconnect, but you will not need to alter any settings.

For assistance or questions, please contact the Help Desk or call 800-799-7HSC (7472).

Outlook Out of Office Assistant is used to send automatic replies to those who send you e-mails while you are unavailable or have limited access to e-mail.

Features:    

• Provide all or some of those who e-mail you with Custom Replies detailing alternate contacts, and your return date.
• Can be used to forward e-mails to another address.
• A specific block of time can be set for Out of Office Assistant to be active.

Best Practices:

• Include your return date.
• State whether you will have limited access or no access to your e-mail
• Include contact information for another person they can contact (Get permission from this individual first).
• Do not give too  much information: Remember that anyone who emails you will receive your Out of Office reply, Including those outside of the TAMHSC network.

1. To activate the Out of Office Assistant, click File tab in the upper left then select the Automatic Replies button.

2. Click the radio button to the left of I am currently Out of the Office. Enter the message that you would like the senders to receive when you are out of the office then click OK.

Creating Rules

3. Click the Add Rule…. button in the bottom left of the Automatic Replies window. The Automatic Reply Rules window pops up, click on the Add Rule… button and the Edit Rule window pops up.

4. The Edit Rule window allows you to set the conditions that will trigger the rule and the actions that the rule will perform. If no condition is specified, the rule will act on all incoming mail.

In the Perform these actions: section, click on the choose the Forward option and in the To… field specify the e-mail address to which you wish to forward incoming mail. The forward action forwards only a copy of the incoming mail to the specified destination. The “original” will still be in your Outlook Inbox.

In the Method: field select Leave message intact in the drop-down menu. THIS MUST BE SET to stop the message potentially bouncing between one mailbox and the other.

5. If you would like to set a start and end date for Out of Office Assistant to be active, click the Advanced button.  Place check marks in the From: and To: boxes then set your start and end dates.  Click OK on both windows.

Activating Outlook Out of Office Assistant from Off Campus

1. Visit the webmail page at webmail.tamhsc.edu and log in with your TAMHSC credentials.

2. Once logged in, Click Options in the upper right and select Set Automatic Replies… from the drop down menu.3. Click the Send Automatic Replies radial and set the start and end dates and times that you would like outlook to send replies for.

If you would like to setup Forwarding Rules as mentioned above they can be found in the Rules tab next to Automatic Replies.Simply follow the guidelines mentioned above.

Creating a Contact Group

1. In Microsoft Outlook, Click the Home tab. Select New Items, hover over More items, then click on Contact Group to open the window.

2. In the Name: box, type the name of for the Contact Group.

3. On the Contact Group tab, select the show Members section. Next, click Add Members and Select from the options From Outlook Contacts, From Address Book, or New E-Mail Contact.

4. Depending on how you want to add the contacts choose from the following and perform their steps.

• If you are adding a New E-mail Contact, enter the information for the    person in the Add New Member window that pops up.
• If you are adding a member from Outlook Contacts or an Address Book, do the following:

1. In the Address Book drop down list, click the address book that contains the email addresses or people you want to add and highlight them.
2. Once the names have been highlighted, click Members->. You can add names from different address books to the same Contact Group.

 5. Do this for each person whom you want to add to the Contact Group.                              Click OK.

The Contact Group is saved in your Contacts folder under the name that you give it.

Create a Contact Group by Copying names from an email message

1. In the message that you want to copy the names from, right click the name in the To or Cc field and select Copy.

2. In Mail, on the Home tab, click New Items, then click More Items, and then click Contact Group.

3. In the Name: box, type a name for the Contact Group.

4. On the Contact Group tab, in the Members group, click Add Members, and then click either From Outlook Contacts or From Address Book.

5. At the bottom of the Select Members Window, In the Members box at the bottom, right click and select Paste.

Add a Contact Group received from someone

When you receive a message that includes a contact group that you want to use, you can save it to your contacts.

1. Open the message that contains the Contact Group.

2. In the To: or Cc: box, right-click the Contact Group, and then click Add to Outlook Contacts.

Add or delete a name in a Contact Group

1. In Contacts, open the Contact Group you wish to add or delete a name from. NOTE: In list views, Contact Groups are marked with the Contact Group icon show below.

2. Do one or more of the following:

• Add an address from an address book or a contacts folder

1. On the Contact Group tab, in the Members group, click Add Members, and then click From Outlook Contacts or From Address Book.
2. In the Address Book drop-down list, click the address book that contains the email addresses that you want in your Contact Group.
3. Browse for the name that you want, or type it in the Search box.
4. In the Name list, click the name, and then click Members. Do this for each person whom you want to add to the Contact Group, and then click OK.

• Add an address that is not in a contacts folder or in an address book

1. On the Contact Group tab, in the Members group, click Add Members, and then click New E-mail Contact.
2. Type the information for the email address, and then click OK.

• Remove a name

1. In the list of names, select the name you would like to remove. In the Contact Group tab, in the Members group, click Remove Member.

Video chat with up to 9 people with Hangouts on Google+. Hangouts are perfect for small group meetings, collaborations or quick discussions. Find out more about Hangouts.

Follow these simple steps to give it a try for your next meeting:

1. Go to Google+ Hangouts and click “Start a hangout.”

2. Sign in by entering your TAMHSC email address. Leave the password box blank and click “Sign in.”

3. At the TAMHCS Shibboleth login page, type in your TAMHSC Username and Password, and click Log In.

4. By default, a Hangout will be started with everyone in your circles unless you click the “X” next to the aqua “Your circles” box. After doing this, you may start a Hangout with select members of your circles by typing in friends or clicking on friends displayed in the window. Friends must also have Google+ accounts. All TAMHSC users can utilize Google+ with existing user credentials. You may also choose to name your Hangout before you finalize by clicking “Hang out.”

Forgetting your HSC password can be problematic when you need access to network resources. You can reset a forgotten password, but you must register for this service in advance in order to have that capability. (See the first tab, below.) If you have not previously registered, be prepared to contact the Help Desk and have your UIN handy so technicians can assist you with your password reset.

See more information about changing your password periodically and password management.

The two tabs in this tutorial will help you:

• Register for the password reset tool (Note: you must do this in advance, before you actually need the service.)
• Reset your password

This article shows how to submit a work order to the Help Desk using your TAMHSC username and password for assistance with your technical issue.

Step 1

Go to  http://footprints.tamhsc.edu and a new window will open. Enter your TAMHSC username and password to sign in and you will see the following page.

Step 2

Click on the New Request field and the following form will pop up requesting information on your issue. All subjects in *BLUE* must be filled out. Make sure all your contact information is correct and describe the problem you are having in as much detail as possible. Try to include things like software names , product model numbers, room numbers, or any details that may help us diagnose the issue.

Click Save.

 Status Updates

For status updates any time, open your Internet Browser and type in http://footprints.tamhsc.edu and login using your HSC username and password.

At any time after you submit your request, you can come back to the main page, login and view your work orders. This is a good way to keep track of where your request is in the OIT system as the status updates when the technician updates it. Additionally when a technician updates your work order it you will normally receive an update to your tickets status in an email to your TAMHSC email address.

myHSC is the secure intranet for the HSC, that serves as a gateway for information. You can customize your layout or add channels depending on your HSC roles.

More on myHSC and how to register.
See myHSC features including Group Studio.

Customize your myHSC layout

• You can customize your layout by clicking the my layout button in the button bar.
• Please pay attention to the Revert to default layout link.  Clicking this link will undo all changes you have made to your layout .  If you ever do something undesirable to your layout, that’s the easiest way to fix it.
• Directly beneath that is the tab bar.  To edit the layout of a different tab, simply click the name of the tab.  Also note the Add Tab button.  Should you ever need to add tabs to your layout, start here.
• Some columns are movable, whereas others are not.  If a column is movable, you will see left and right arrows by the column heading.  If not, you will see Column is unmovable.  To edit other attributes of a column (like its width) or remove a column, click Select Column.
• Within the columns, you have the real essence of content customization – the channels.  As with columns, some channels are locked down.  In this case, you may not be able to perform some actions around or on that channel.

How to add a channel

1. Add the channel underneath the first Tutorial channel.  To do this, click the  button between the Tutorial and Webmail channels  in the middle column.  The other New Channel buttons would be used to add a channel in a different location.
2. You are now at the Channel Picker.  From the dropdown box, select HSC Channels and click.  All channels developed specifically for the HSC are listed under this category.
3. HSC Channels are further organized by audience.  For example, channels most applicable to Students would be found by selecting Students and clicking go.  Note that the Everyone category does not contain every channel – it just contains channels that are applicable to everyone.  Select Everyone and click.
4. Scroll through the list of channels until you find a channel called Tutorial Step 3.  Select this channel, then click Add Channel.  Note that the Tutorial Step 3 channel is now between Tutorial Step 1 and Webmail.
5. To practice moving a channel, move Tutorial Step 3 above Tutorial Step 1 by clicking the inside Tutorial Step 3 or the  inside Tutorial Step 1.
6. Since we’ve already read the contents of Tutorial Step 1, lets delete that channel from our layout.  To do this, click the  at the top right of the Tutorial Step 1 channel.
7. To finish editing the layout, click the Back to Home Tab link at the top left of the page.

There’s more to customizing your layout, but that covers the basics.  Be sure to explore the list of channels to see what’s available!

TAMHSC is compliant with HB2758 with the utilization of E2 Campus. As of January 1, 2012, all faculty, staff and student TAMHSC email addresses will have been added into the emergency alert system. Individual users may choose to add an additional email address, to receive mobile communications via SMS, or to opt out of the system entirely.

Faculty, staff and students choosing to opt out must do so every year since the E2 campus alert system will be repopulated with current TAMHSC email addresses annually. This is required by law.  Opt Out: To opt out of the system entirely, you may do so at your own risk by using steps 1-4 above and then unchecking any boxes that are checked within the webpage (shown in step 5).

To add an additional email address, or to add a mobile number for SMS (text) notifications:

1.  Choose “Directory” from the top right navigation of any TAMHSC homepage

The link is in a similar location in the old web design: top, right corner of the page.

2.  Click “Log In” at the top left of the subsequent page.

3.  Login using your TAMHSC username and password.

4.  Click the “Alerts” tab.

5.  Add an email address and/or mobile number, clicking “Save” after each respective entry.

TurningPoint is an an audience response system used for electronic polling. This system allows instructors to quickly confirm student’s comprehension of course materials. Instructors can instantly provide feedback and more in-depth discussion of a subject. TurningPoint is the software that interfaces with ResponseWare which is the “virtual clicker/response device” used by our students.

Key features

• Engage geographically dispersed students to participate in class discussions
• 100% integrated with Microsoft PowerPoint, results immediately show on the slide
• Use for team competitions
• Allow anonymous responses on critical or sensitive subjects
• Enable exportation of saved data into multiple report formats

Most email clients can easily be configured to access your HSC email account, both on and off campus.

If you can’t find where to input these settings on your client, please contact the HelpDesk (800-799-7472 or helpdesk@tamhsc.edu)

Incoming Mail Server (IMAP):   mail.tamhsc.edu

• Use port 993 with SSL (this might be in the advanced settings)

Outgoing Mail Server (SMTP):   smtp.tamhsc.edu

• Use port 465 with SSL (this might be in the advanced settings)

Logon Credentials:

• For the IMAP/SMTP section credentials, enter your HSC username and password.

We also provide webmail access at webmail.tamhsc.edu or full Microsoft Exchange support using Outlook.

OIT staff can assist you with iOS  and Android device configurations.

Tutorials for Apple iOS  and Android devices

Configuring your iPhone, iPod Touch, or iPad, Android phone for E-mail and Wireless

The Following Tutorials will walk you through configuring your iOS devices (iPhone, iPod Touch, or iPad) and Android devices for email and wireless as well. First we will go over some settings that do not change across any of the devices in case you are ever prompted for them.

• Domain = ad.tamhsc.edu
• Server  = webmail.tamhsc.edu
• Email = username@tamhsc.edu (your email will always be your username@tamhsc.edu regardless of which school you are a part of)

This is a student printing service that allows students to print from a web interface with billing to their Print Manager Plus account.

1.  Browse to http://print.tamhsc.edu and Login with your HSC Credentials. (You must be connected to VPN if not on campus.)

2.  The home screen gives you options to View your Print Credits, Print a Document, Release a Queued Print Job, and View your History.

3.  If you select Print a Document, you will be able to upload your document as well as select your location and the printer you wish to use from a single screen.

4.  Once you have uploaded your document, selected your printer, and clicked Finish, you will be taken to a Print Job Confirmation screen that allows you to Continue printing or Cancel the job.

5.  Once printed, select the green button in the top left corner and it will take you back to the home screen where you can choose to view your Print History as seen below.

If you have any questions about WebAdvantage or Print Manager Plus, please contact the Help Desk at 1-800-799-7472 or email helpdesk@tamhsc.edu.

The Office of Information Technology (OIT) now provides a wireless network for visitors who do not have TAMHSC or TAMU accounts called tamhsc-guest. Please follow the steps below to obtain guest wireless access.

Guest wireless accounts will expire exactly 2 days from the time they are created.  To request an account extension contact the Help Desk at 800-799-7472 .

Expired accounts are purged at midnight each night.  Once an account is purged, users can request a new account by following the process below again.

Connecting to the Network

Start by connecting to the tamhsc-guest wireless network on your device. The initial security key is tamhsc-guest.

• At this point you should be seeing the following screen. To begin the account request process simply click the button that reads Guest Account (Request guest access).

• Next, a new screen will appear requesting that you enter valid account information. Make certain your phone number, email and service provider are entered correctly, as it will prevent account creation if entered incorrectly. Upon entering all your information, simply submit the information using the button at the bottom.

• You will then see a screen showing that your request was received. You will receive an email and text message showing you your new credentials. You can navigate back to the sign-in screen by clicking the blue link in the screen below or by simply opening a web browser on your device and searching for anything so it reroutes you back to the sign in page.

• Upon receiving your credentials and navigating back to the login page, you can simply enter them into the Network Username and Password fields. Make sure to check the ,” I accept the acceptable use policy box” and Submit. You should then have access for the next 2 days. It may prompt for you to re enter your credentials after 9 hours of use.

The below procedure enables users to receive notification via email that they have a new voicemail in their TAMHSC voicemail box.

NOTE: If you would like an audio file attachment with the voicemail, please submit a work order to the Help Desk in addition to following the below steps.

1. User logs into https://voicemail.tamhsc.edu with their TAMHSC user credentials.
2. Select the Settings tab in the upper left of the screen, this opens in a new browser tab.
3. Hover over the Notification Devices tab and select the View Notification Devices tab that appears below Notification Devices tab.
4. Click the SMTP link in the Device column.
5. Check the box next to Notification Enabled.
6. Fill in the email address to receive notifications of new voicemails in the “To:” field.
7. Check the following boxes:
   1. Include Message Counts in Message Text
   2. Include Message Information in Message Text
   3. Include a Link to Full Inbox in Message Text
8. To customize when email notifications are sent, check the boxes under the Notification Schedule.

Click Save.

Video chat with up to 9 people with Hangouts on Google+. Hangouts are perfect for small group meetings, collaborations or quick discussions. Find out more about Hangouts.

Follow these simple steps to give it a try for your next meeting:

1. Go to Google+ Hangouts and click “Start a hangout.”

2. Sign in by entering your TAMHSC email address. Leave the password box blank and click “Sign in.”

3. At the TAMHCS Shibboleth login page, type in your TAMHSC Username and Password, and click Log In.

4. By default, a Hangout will be started with everyone in your circles unless you click the “X” next to the aqua “Your circles” box. After doing this, you may start a Hangout with select members of your circles by typing in friends or clicking on friends displayed in the window. Friends must also have Google+ accounts. All TAMHSC users can utilize Google+ with existing user credentials. You may also choose to name your Hangout before you finalize by clicking “Hang out.”

Directory information at Texas A&M Health Science Center is information which could aid in faculty and staff searches and would not generally be considered harmful or an invasion of privacy if disclosed. Our Directory contains information regarding titles, phone numbers, email addresses and office locations for our faculty and staff. It is important to keep your information updated so others can find you when needed and to aid in workplace efficiency.

You may change your Directory information at any time. This is especially important if you change positions or move offices within TAMHSC. For assistance with the process, contact helpdesk@tamhsc.edu or call 1-800-799-7472.

To check and update your Directory information:

1. Login to directory.tamhsc.edu by clicking Log in found at the top left hand corner of the webpage.

2. Enter your TAMHSC username and password; click Log In.

3. Check your information; you may modify any fields with the pencil icon by clicking on the icon itself, then entering the correct information for the respective fields.

4. Once you’re done editing, you’ll need to verify that information  you entered is correct by clicking on Certify this information near the bottom of the webpage.

5. You will get a message at the top of the webpage signifying that your information is up to date.

We are excited to announce a new add-on for Outlook that will make sending and storing files via email much more efficient, collaborative, and safe.

Purpose
The new Outlook add-in will allow users to easily send files and folders as they always have, only now the files and folders will be sent as links inside of Syncplicity instead of file attachments. With this add-on, instead of sending out multiple copies of the same file to different users, one link can be sent to all users in order to increase security and collaboration for the project.

Benefits

• No file or folder size or bandwidth restrictions
• Sending files won’t count against your quota
• Encourages productivity and flexibility, as files can be shared from the desktop and from the cloud.

A full list of Outlook updates benefits can be found on the Syncplicity website.

Download Update

1. Log into Syncplicty*

2. Click ‘Install’ in the upper-right hand corner.

3. Select ‘Outlook’ from the dropdown menu.

4. Click on the download link at the top of the screen.

5. Follow the download instructions and onscreen prompts.

6. Open Outlook and a brief tutorial video will play.

*Must have a Syncplicity account in order to download the update.

Steps for Enrollment

1. Log into change.tamhsc.edu.
2. Enter your TAMHSC user name and the CAPCHA text.

3. The Welcome Screen will direct you to complete the “Questions and Answers Profile.”

4. Enter your TAMHSC password.

5. Pick from the selection of questions and provide your answers. Five (5) questions and answers are required.
6. The final question is a Help Desk challenge question. Help Desk technicians can see the answer and will use this answer to verify your identity and generate a passcode if requested by you.
   
7. After entering your questions and answers, you will be notified of a successful registration.

Additional Options After Enrolling

Forgot Password

1. Answer three (3) questions and click Next.

2. Enter a new password

Notification Options