The Office of Information Technology is proud to present Skype for Business, a new system providing workplace instant messaging, video chat, and collaboration for TAMHSC faculty, staff, and students.

Skype for Business Features:

• Instant Messaging
• Video calls
• Skype Meetings: Use Skype to schedule meetings within Outlook
• Presentations: Share your desktop, start a whiteboard, poll, or have a Q&A session with other users
• Share documents: Upload and share documents while sending instant messages or in a Skype meeting
• Collaborate with other schools and companies that use Skype for Business

The following tutorial will explore the basics of Skype for Business, covering topics such as:

Skype and Video Calls

Meetings in Skype for Business

Groups in Skype for Business 

Adding External Contacts in Skype for Business

Skype and Video Calls

How to start a call:

• Right click on a contact and choose “Start a Video Call.”

• [Optional] Start a video call from the chat window.

• While in the video call, you can share files, chat, mute your mic and present.

• In order to share a document with multiple contacts within a conversation, simply drag the document into the conversation. Options for sharing documents include Everyone, Presenter, and Organizer. 

Meetings in Skype for Business

From Outlook:

• Select your attendee or attendees, and time as you would for a normal meeting.

• Next choose Skype Meeting. This will insert the necessary links for the meeting request.

From Skype for Business [Optional]:

• Right click a contact.

• From the popout menu, choose “Schedule a Meeting.” This will open a meeting request in Outlook.

Groups in Skype for Business

• Click on the yellow highlighted icon shown below.

• Select “Create a New Group.”

• Name the new group and add your designated contacts (either by dragging or search).

Adding External Contacts in Skype for Business

Only Skype for Business and Skype users can be added.

• Click on the highlighted icon shown below.

• Select “Add a Contact Not in My Organization” and then choose “Skype for Business” or Skype.”

• Enter the Instant Message (IM) address of the external contact.

This is a student printing service that allows students to print from their iPad. You will need an Apple ID to install the WebPrint App.
1.  Open a web browser and go to http://print.tamhsc.edu and Login with your HSC Credentials. (You must be connected to VPN if not on campus.)

2.  The home screen gives you a snapshot of your printing history and navigation options.

3.  If you select Print, you will see the normal web printing screen along with a WebPrint for iPad button. Touch that button to continue.

4.  You will now be presented with two options; one to Install, and a second to Configure.

1. First, select Install and you will be redirected to the Apple App Store to install the WebPrint App (this requires your Apple ID).
2. Once you have installed WebPrint, go back to Safari and select Configure. The screen will ask if you would like to open in WebPrint. Select Open.
   

5.  When the WebPrint App loads, it will present you with a login window. Enter your HSC Login Credentials again, however be sure to put the tamhsc\ in front of your username. If you receive a certificate warning, be sure to hit Trust.

6.  That’s it! Now just select the files you want to print, and hit the Upload & Print button at the bottom of the app.

If you have any questions about Print Manager Plus, please contact the Help Desk at 1-800-799-7472 or email helpdesk@tamhsc.edu.

This article will walk you through step by step on how to setup Microsoft Outlook 2016 to receive and send e-mails on a Mac when not connected directly to the HSC network. 

1. Click on FINDER > Applications > Microsoft Outlook.  Outlook will open up to a welcome screen then to Accounts. Click on the Exchange or Office 365 option.

2. A new window will show up asking to enter the email account credentials. Make sure to uncheck the Configure automatically box.

3. Enter in your information just as it is in the above picture by replacing “username” with your HSC username and using your HSC password.

4. Click Add Account and Outlook should then pull up your email account.

**A box asking for your credentials may pop up and you will just enter in your HSC credentials After that Outlook should populate with your HSC email.

This article will walk you through step by step on how to setup Microsoft Outlook 2013/2016 to receive and send e-mails on a laptop/desktop when not connected directly to the HSC network.

1. Click on START > All Programs > Microsoft Office > Outlook. Outlook will open up to a welcome screen then to Account Configuration.  Click on the Yes radial and click on Next.

2. You will be prompted to enter your information in the window shown below.  

3. When Outlook is searching for the email account it will bring up a Windows Credentials Window and you will need to select Use another account.

4. Here you will enter your HSC username and password. Make sure that you put TAMHSC\ before you type in your HSC username exactly like in the picture below.

5. If you successfully log in to your email the following window will pop up and if you get all 3 green checks then just click Finish and your email should populate in Outlook.

1. Open the CrashPlan client on your desktop.
2. Use the Restore tab to bring back deleted files or folders. Make sure the “Show deleted files” option is checked.
3. Select the file or folder to restore and select “Restore”.
4. By Default the file/folder will restore to the Desktop
   • Settings for restore can be adjusted at the bottom

1. Use the Settings tab to customize certain features for CrashPlan, some settings may be locked by your administrator.
2. On the Backup tab under Settings you can edit the Frequency of your backup, add Filename Exclusions
   • Default Backup frequency is set to every 15 minutes
   • Filename Exclusions feature allows you to exclude files and folders from the backup that end with “pattern”. 

Crashplan also offers a web console for simple management of configuration settings and web restores.

• Visit backup.tamhsc.edu and sign in using your HSC Username and Password
• You will be able to see all devices being backed under your account

To change your CrashPlan settings choose the gear icon and Edit

To perform a web restore, select the Restored option on the right.

And then choose which files to restore. At the top of this window you can modify times/dates of when you would like to restore or search for a particular file

Once your account has been activated for CrashPlan and the software has been installed by OIT you can begin customizing your backup.

Note only backup what you need.

1. Start the CrashPlan client and login with your TAMHSC account.
2. On the Backup tab select Change
   • By default your User Profile and all files/folders are selected

3. Find your account and expand the selection by clicking the triangle.
4. Some files may be blocked. This is indicated by the icon note to the right 
   • CrashPlan is not designed to backup network shares and should be excluded by default, along with other system files

5. Once your user folder is expanded you can select and deselect files and folders
6. Selecting the check box with your user folder will select all files to be backed up.
7. Expanding the folders you can select individual folders. For example, if you want to only back up Documents check the box to the left of the folder
8. Certain files and folders can also be excluded by unchecking the designated file or folder.
9. Caution:
   • By deselecting a folder from backup, no files within that directory will be backed up nor any new files added.
   • Excluding previously selected files results in excluded files being deleted from the backup archive. The now-excluded files will not be available for restoring.

10. Once you have completed your selections choose Save.
    
11. The files and folders you selected will now appear in the Files list.
    
12. Initiate the backup by selecting Start Backup
    

The following is the process for getting bulk emails whitelisted:

1. If you have legitimate business emails that should not be blocked you will need to save the message, and send it to the Help Desk as a .msg.
2. To save the email in the .msg format you will double click on the email to open it in a different window                                                
3. Click File then Save As.This will bring Up the following window:                                                              
4. Leave the name of the email address as the File name and it should be defaulted to the Outlook Message Format – Unicode file type which will save the message as a .msg.
5. Choose a location to save the email and then click Save.
6. Send the Help Desk an email at helpdesk@tamhsc.edu requesting to get the sender of the email whitelisted and attach the email that you saved in the Help Desk email.
7. A ticket will get created by the Help Desk and will be reviewed to see if the bulk email sender can be whitelisted.
8. Once a decision has been made, you will get an email stating either the sender was whitelisted, or that they weren’t whitelisted and and the details as to why they weren’t.

For paid faculty and staff, HSC accounts will be created automatically via HSC-ID. The authoritative source to determine faculty and staff standing is the TAMU payroll system.

Not all accounts required for HSC operations are paid faculty and staff. These other accounts include affiliates, visiting scholars, vendors, volunteers, Non-HSC students and contractors.

Creating an Non-Employee Account

Creating a non-employee account is a two stage process:

• Stage One – a person with the requestor role for the account type will login into HSC-ID and complete the New User Request option.
• Stage Two – an approver will confirm the account and complete the process.

Completing the Account Process as the Requestor

1. The account requestor will need to navigate to hscid.tamhsc.edu and enter his/her HSC credentials.
2. Navigate down to the Service Catalog and click on New User Request
   
3. Input all the required information in the Add a New Non-Employee form.
   Please note all accounts except Vendors require UINs.

Save

Save

Groups control access to resources such as network shares and group email addresses.

Group Owners have the ability to control who has access to their group from the HSC-ID web portal.  Owners are generally assigned during the creation of the group but sometimes are reassigned as job descriptions and business roles change.

Step 1: Navigate to System Entitlements

• In the Systems Entitlements display, you can view the groups that you own.
• In the example below, there are two groups with the same information that have different icons. If the group you want to edit has multiple icons, you can choose either one for assigning entitlements.

 : Security Group – grants access to a resource like a network share

: Mail-Enabled Group – grants access to an email distribution list

Note: A Security Group can also be a Mail-Enabled Group as shown above.

Step 2: Select the Group you want to Add/Remove and navigate to Memberships 

• This will display members of the group.

Step 3 (Option 1): Adding Members

• In the lower right corner, select Request Memberships

• Selecting Request Memberships will display users that can be added to the group
• Sort and search by selecting the Filter option.

• Select the User. Then in the lower right corner select Add to Cart.
• From My Shopping Cart select Check & Submit shopping cart to add the user.

Step 3 (Option 2): Removing Members

• Select a user, then in the lower right corner select Delete Membership

This page will walk you through some common Address Book and Contact management tasks in Outlook 2013/2016.

Contact the Help Desk if you have any issues or questions.

Creating a Contact Group

1. In Microsoft Outlook 2013, Click the Home tab. Select New Items, hover over More items, then click on Contact Group to open the window.

2. In the Name: box, type the name of for the Contact Group.

3. On the Contact Group tab, select the show Members section. Next, click Add Members and Select from the options From Outlook Contacts, From Address Book, or New E-Mail Contact.

4. Depending on how you want to add the contacts choose from the following and perform their steps.

• If you are adding a New E-mail Contact, enter the information for the    person in the Add New Member window that pops up.
• If you are adding a member from Outlook Contacts or an Address Book, do the following:

1. In the Address Book drop down list, click the address book that contains the email addresses or people you want to add and highlight them.
2. Once the names have been highlighted, click Members->. You can add names from different address books to the same Contact Group.

 5. Do this for each person whom you want to add to the Contact Group.                              Click OK.

The Contact Group is saved in your Contacts folder under the name that you give it.

Create a Contact Group by Copying names from an email message

1. In the message that you want to copy the names from, right click the name in the To or Cc field and select Copy.

2. In Mail, on the Home tab, click New Items, then click More Items, and then click Contact Group.

3. In the Name: box, type a name for the Contact Group.

4. On the Contact Group tab, in the Members group, click Add Members, and then click either From Outlook Contacts or From Address Book.

5. At the bottom of the Select Members Window, In the Members box at the bottom, right click and select Paste.

Add a Contact Group received from someone

When you receive a message that includes a contact group that you want to use, you can save it to your contacts.

1. Open the message that contains the Contact Group.

2. In the To: or Cc: box, right-click the Contact Group, and then click Add to Outlook Contacts.

Add or delete a name in a Contact Group

1. In Contacts, open the Contact Group you wish to add or delete a name from. NOTE: In list views, Contact Groups are marked with the Contact Group icon show below.

2. Do one or more of the following:

• Add an address from an address book or a contacts folder

1. On the Contact Group tab, in the Members group, click Add Members, and then click From Outlook Contacts or From Address Book.
2. In the Address Book drop-down list, click the address book that contains the email addresses that you want in your Contact Group.
3. Browse for the name that you want, or type it in the Search box.
4. In the Name list, click the name, and then click Members. Do this for each person whom you want to add to the Contact Group, and then click OK.

• Add an address that is not in a contacts folder or in an address book

1. On the Contact Group tab, in the Members group, click Add Members, and then click New E-mail Contact.
2. Type the information for the email address, and then click OK.

• Remove a name

1. In the list of names, select the name you would like to remove. In the Contact Group tab, in the Members group, click Remove Member.

1. Log into the HSC-ID Web Portal
2. Click on Delegation under the “My Actions” tab
3. You should see a list of delegations like the one below (names have been blurred out for privacy):
   
4. If you want to delegate ALL of your approval responsibility, just click on “Delegate all my responsibilities” below. Otherwise, you will need to select the ones you want to delegate and click on “New Delegation.”
5. You should see a new window appear:
   
6. Click on “Assign” and search for the person you want to delegate to. You can use the filter buttons at the top of the “Name” and “Department” columns to help you search:
   
7. Once you have picked someone, they should show up in the window next to “Delegate to”
8. For the “Valid from” and “Valid to” entries, you can select today’s date for the former. For the latter, you cannot enter “unlimited”, but you can put in a date like “8/8/2999” and it will mean the same thing.
9. You can choose to check or uncheck any of the boxes located in the window. If you want the recipient to be able to delegate the permissions you are delegating to them, check that box.
10. You can also enter a reason, but it is not required.
11. Click Save. You may be asked to confirm that you want to delegate these roles – if so, click Yes.
12. You will then be taken back to the “My roles” page. Notice that the roles you selected to delegate will have “1 delegation” listed:
    
13. You can also click on the “My delegations” tab and see all of the delegations with some additional details.
    

You have now delegated some or all of your responsibilities to that person. From now on, when you receive a notification from HSC-ID about approving a process, that person will also receive that notification and can approve it on your behalf through the HSC-ID Web Portal.

***Important Note: Retained Access requests cannot be delegated. Your delegate will NOT be able to approve these requests on your behalf.

1. Log into HSC-ID Web Portal
2. If you are an HR Liaison, you see this tab on the left hand side of the web portal. You will not be able to see this option if you are not an HR Liaison.
   
3. Once you click on the tab, you should see this screen:
   
4. Click on “Assign” and select the person whose account you want to extend. This process can only be completed for employees – for non-employees or students, please call or submit a work order to the OIT Helpdesk.
5. Once you have assigned a person, their first and last name should appear. Click on the checkbox next to “Extension Period”. Then click on the calendar icon to the right of the checkmark and select a date. You can only extend someone’s access three months at a time and only do so three times. The counter below the date keeps track of this.
   
6. After these fields are filled out, select “Submit Request” and then “Yes” to confirm your request.
   

Congratulations! You have successfully submitted a Retained Access request.

This article will walk you through step by step on how to setup Microsoft Outlook 2013/2016 to receive and send e-mails on a laptop/desktop when not connected directly to the HSC network.

1. Click on START > All Programs > Microsoft Office > Outlook. Outlook will open up to a welcome screen then to Account Configuration.  Click on the Yes radial and click on Next.

2. You will be prompted to enter your information in the window shown below.  

3. When Outlook is searching for the email account it will bring up a Windows Credentials Window and you will need to select Use another account.

4. Here you will enter your HSC username and password. Make sure that you put TAMHSC\ before you type in your HSC username exactly like in the picture below.

5. If you successfully log in to your email the following window will pop up and if you get all 3 green checks then just click Finish and your email should populate in Outlook.

You will need VPN if you are trying to access resources that require you to be behind the firewall. These instructions will help you set up VPN to connect to the Health Science Center network with the following settings:

Connect To: https://vpn.tamhsc.edu
Group: HSC User
UserName: HSC Username
Password:  HSC Password

Downloading/Installing AnyConnect VPN Client
1.  Open your browser.

2.  Type: https://vpn.tamhsc.edu

3.  Enter your HSC username and password and for Group make sure it says “HSC_Only_Traffic” then click Login.

4.  Click on “AnyConnect” in the left part of the browser window.

5.  Click “Start AnyConnect”.

6. AnyConnect will load the VPN connection.

7.  Log out of the website, top right of your browser window.

8.  Close the browser window, AnyConnect VPN Client is now installed and you are connected to the HSC Network via VPN.

Disconnecting from the VPN
1.  To disconnect, locate and click the AnyConnect icon in the system tray.

2.  The Cisco AnyConnect pane will appear, click Disconnect.

Connect to the VPN with AnyConnect Client
1. Click the Windows key, and Search for the Cisco AnyConnect application.

2. Enter your HSC username and password and for Group make sure is says “HSC_Only_Traffic”.

3. Click Connect and you will be connected to the VPN.

The Cisco AnyConnect VPN client allows you to access TAMHSC resources from your home desktop or laptop computer. To download and configure the client, follow this step-by-step tutorial.

1. To begin, follow this link: https://vpn.tamhsc.edu and login with your TAMHSC Username and Password, making sure the Group says “HSC_Only_Traffic”.

2. Click the AnyConnect button in the left navigation pane.

3. Click Start AnyConnect link to start the AnyConnect installer.

4. You will be asked for an administrator username and password. If you have administrative privileges on your computer, your username and password will work. You may also have a local administrator account setup on the machine that will work.

5. The AnyConnect client will now install and, once complete, you should see the screen below. Notice the VPN icon in the taskbar near your clock.

You Should Now Be Connected!
You will have the AnyConnect VPN client running in your Dock if you have installed and correctly authenticated to the client. Once connected, you will be able to attempt Remote Desktop Connections, access TAMHSC Network shares, and access your TAMHSC E-mail in Entourage.

For questions or assistance, please contact the Help Desk at (800) 799-7472 or e-mail helpdesk@tamhsc.edu.

Outlook has roughly 2GB of space for your mail, after that it will be full and prevent incoming and outgoing messages. To prevent this from happening Outlook has a feature called AutoArchive which creates a folder stored on your computers hard drive. This folder will contain the messages that are older than a specified date so that it can remove them from the mail server to allow space for new messages. The following steps show how to enable this feature.

1. Right click on your specified folder (In this case Inbox) and select Properties. This is standard for any folder you wish to configure the AutoArchive Settings on .

2. Select the AutoArchive tab and the “Archive this folder using these settings” radio button. Here you will set the AutoArchive to run as often as you like. Make sure you select “Move old items to default archive folder” and click OK.

It is OIT’s recommendation to set your AutoArchive to 10 weeks to allow for leave time that may occur during the 90 day retention before system deletion.

FINISH

REMEMBER: This will need to be done manually on ALL folders you wish to AutoArchive!

This article will walk you through step by step on how to setup Microsoft Outlook 2010 to receive and send e-mails on a laptop/desktop when not connected directly to the HSC network.

1. Click on START > All Programs > Microsoft Office > Microsoft Outlook 2010.  Outlook will open up to a welcome screen then to Account Configuration.  Click on the Yes radial and click on Next>.

2. Put a check mark in the box for Manually configure server settings or additional server types and click on Next>.

3. Choose the Microsoft Exchange e-mail service. Click on Next>.

4. In Microsoft Exchange Server: field, type webmail.tamhsc.edu. In the User Name: field type your HSC login user name then click on More Settings… button.

5. Click on the Connection tab, then put a check mark in the box Connect to the Microsoft Exchange using HTTP then click the Exchange Proxy Settings… button. 

6. In the https:// field type webmail.tamhsc.edu. Put a check mark kin both On fast networks….. and On slow networks…..  Change the Proxy authentication settings to Basic Authentication and click OK. 

7. You will receive a pop-up, click OK.

8. Click on Finish.

9. You will get a pop-up box like this one EVERY TIME you open up MS Outlook. This is how you log on to the HSC e-mail system. In the User name: space type tamhsc\your username and then your password. Make sure you type “tamhsc\” or Outlook will not connect and will produce and error.

The IT Network Services Group maintains a robust wireless data network throughout our campuses. This network provides mobile access to the Internet, including computing resources at the HSC and throughout the world. Based on 802.11a/b/g/n technology, the wireless data network is constantly being expanded and improved to meet changing demands.

TAMHSC Guest Wireless Access:
Access TAMHSC Guest Wireless in 3 steps

Wireless Locations
Check the availability of wireless at your location. Note: TAMHSC Wireless is available at all TAMHSC operated buildings. TAMHSC wireless is not available in most shared buildings at the request of building owner(s).

Wireless Configurations

• Mac OS 10.7 / 10.8
• Windows 7
• Windows Vista
• Windows 8

1. Click the Apple and select System Preferences from the drop down menu.

2. A System Preferences window will appear. Select Network.

3. When the network window appears perform the following steps in order.

• Click the padlock in the lower left to unlock it using your Computers Login Username and Password if it is not already unlocked.
• Verify that the WiFi status is On. (if not click Turn Wi-Fi On)
• Select tamhsc from the Network Name drop down menu.

4. A window will drop down requesting your TAMHSC Username and Password. Enter it and select Join.

5. If this is your first time joining this network you will get an Authentication pop up. Click Continue.

6. Another window may pop about Certificate Trust Settings. Type your Computers Login Username and Password (not tamhsc credentials) and select Update Settings.

7. If any windows are left open, Apply the settings and close them. You should be joined to the network now.

1. Browse to the Control Panel and select Network and Sharing Center.

2. Select the link to Manage wireless networks.

3. Choose Add to Add a wireless network.

Step 3 Continued
Select Manually Create a Network Profile.

4. For the Network name type tamhsc. Choose WPA2-Enterprise for Security type and AES for Encryption type. Then select Next.

5. Choose Change connection settings.

6. From the Wireless Network Properties select the Security Tab and click Settings.

7. Uncheck Validate server certificate. Then click on Configure…

Step 7 continued
Uncheck the check box that states Automatically use my Windows logon name and password. Click OK and close remaining windows by selecting OK.

8. To finish configuration a dialogue box will open requesting Additional information.

9. Enter your HSC username and password.

For assistance or questions, please contact the Help Desk or call 800-799-7HSC (7472).

1. Go to the Start Menu (Orb), right-click on Network, then select Properties.

2. Select Manage Wireless Networks.

3. Select Add.

4. Select Manually Create a Network Profile.

5. Next, put in tamhsc as the network name, set the security type to WPA2-Enterprise and Encryption to AES.

6. Once you select Next, you will need to select Change connection settings.

7. Under the security tab, make sure Protected EAP (PEAP) is selected and then select Settings.

8. Uncheck Validate Server Certificate. Then select Configure near the bottom of the screen.

9. Uncheck the box to automatically use your Windows logon.

10. Select OK on the previous screens until you get back to this screen. Once here you can select Connect to… and then select the tamhsc wireless network.

11. It will then ask you how to log on. Select Enter/select additional log on information.

12. Type in your HSC Username and password, leaving the Logon domain blank and select OK.

13. Once done you should see this screen and be connected.

For assistance or questions, please contact the Help Desk or call 800-799-7HSC (7472).

1. First hover your mouse in the lower left hand side of your computer screen and a sidebar will appear.  Click Settings when it appears.

 

 

 

 

 

 

 

 

 

2. A new windows appears that says Settings at the top. Choose the Available button with the wireless bars symbol.

 

 

 

 

 

 

 

 

 

 

 

 

3. Select the tamhsc network from the list of networks that appear.

 

 

 

 

 

 

 

 

 

4. After selecting the tamhsc network you will be prompted for your tamhsc credentials. Enter them and hit OK. It may ask if you accept the certificate. Accept it if  you get the prompt.